Privacy Policy

Zilch Cosmetics Private Limited is committed to safeguarding the privacy of our website visitors. Please read this Privacy Policy to know how your personal information is collected, used, and shared when you visit or make a purchase from zilchcosmetics.com (the “Site”). 

This Privacy Policy is subject to change at any time without notice. Do review this policy periodically to make sure you are aware and happy with any changes.

Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies and use and disclosure of your personal information in accordance with the terms of this policy. If you do not agree please do not use or access our Site.

The Personal Information we collect

Most of the information we collect is very basic and is needed to complete a purchase, or provide a refund, or enhance your browsing and shopping experience.

We may collect, store and use the following kinds of personal information:

  • Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation);
  • Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;
  • Information that you provide to us for the purpose of registering with us;
  • Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;
  • Any other information that you choose to send to us; and
  • Other information.

Cookies

We use data collection devices such as “cookies” on certain pages of the website to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a “cookie”. We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the website and you may be required to re-enter your password more frequently during a session.

How we use your personal information

We may use your personal information to:

  • Administer the website; For example, we use Shopify to power our online store - you may read more about how Shopify uses your Personal Information here:https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/
  • Improve your browsing experience by personalising the website;
  • Enable your use of the services available on the website;
  • Send to you goods purchased via the website, and supply to you services purchased via the website;
  • Send statements and invoices to you, and collect payments from you;
  • Send you general (non-marketing) commercial communications;
  • Send you email notifications which you have specifically requested;
  • Send registered and unregistered members the opportunity to win great discounts and vouchers. You may also occasionally receive updates from us about special offers and new products, and in addition, you may receive newsletters and exclusive promotions offering special deals. However, you may choose at any time to no longer receive these email messages;
  • Provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
  • Deal with enquiries and complaints made by or about you relating to the website; and
  • Other uses

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us. We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

Payments

We do not collect or store Credit Card or Debit Card or any of your banking information as it is directly transmitted through the payment gateway provider to the payment network or bank.

Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy. In addition, we may disclose your personal information:

  • To the extent that we are required to do so by law;
  • In connection with any legal proceedings or prospective legal proceedings;
  • In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
  • To the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling; and
  • To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

Data Transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy. The information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in our home jurisdiction.

In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world.  We cannot prevent the use or misuse of such information by others. You expressly agree to such transfers of personal information.

Security Of Your Personal Information

We will take reasonable precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password and firewall-protected) servers. All electronic transactions you make to or receive from us will be encrypted [using SSL technology]. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping your password and user details confidential. We will never ask you for your password (except when you log in to the website).

Your Rights

You may instruct us to provide you with any personal information we hold about you, although the provision of such information may be subjected to a fee payment. We may withhold such personal information to the extent permitted by law. You may instruct us not to process your personal information for marketing purposes by email at any time.  In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.

Our Rights

We are not responsible for screening, policing, editing, or monitoring such Content. If notified of allegedly infringing, defamatory, damaging, illegal, or offensive Content, we may investigate the allegation and determine in our sole discretion whether to remove or request the removal of such Content from the portal. We may terminate your access, or suspend your access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party Provider, Merchant, Sponsor, Licensor, service provider, or us. Because customer service is paramount to our business, we reserve the right to refuse to sell products to you if it reasonably appears to us that you intend to resell the products. In addition, we reserve the right to limit quantities of items purchased by each customer.

Third-Party Websites

This website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Data retention 

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

Updating your information

You may let us know if the personal information which we hold about you needs to be corrected or updated via email.

Contact us 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at care@zilchcosmetics.com.